Overview
IT Help Desk is a comprehensive Help Desk Application developed on Windows SharePoint Services (WSS 3.0).
It supports the following features:
- Employee Self Service model for submission of a Help Desk ticket
- Help Desk Operator module for handling and routing help desk tickets
- Ticket re-routing workflow to appropriate support groups
- Multi-level escalation of support case.
- Case History Log
- Supports screenshots and attachments.
- Supports opening a help desk ticket through email via integration with MS Outlook
- Statistical and Status Reporting
- Active Directory integration for Authentication, Authorization and Single-Sign-On
- Email Notification Updates
- Multi-Lingual capabilities (Bahasa Malaysia and English)
The IT Help Desk application is a proven enterprise scale Help Desk application, and has been deployed successfully for 10,000 user environments. IT Help Desk is available as an on-premise solution implementation with a cloud based hosted solution in the near future.